Last Updated: 25th June, 2024

1. Introduction

At Anicawood (“we”, “us”, or “our”), we are committed to providing high-quality products and exceptional customer service. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for wholesale transactions. As our business model is focused on B2B wholesale transactions, this policy is designed specifically for professional buyers and businesses.

2. Return Policy

2.1. Eligibility for Returns

• Returns are accepted only for wholesale orders placed directly with Anicawood through further business contact and negotiations.
• To be eligible for a return, the products must be in their original packaging, unused, and in the same condition as received.
• Returns must be requested within 30 days of receipt of the products.

2.2. Return Process

• To initiate a return, please contact our customer service team at [anica@anicawood.com] or call the contact sales with your order details and the reason for the return.
• Upon approval of your return request, we will provide you with instructions on how to return the products to our warehouse.
• The customer is responsible for the shipping costs associated with returning the products, unless the return is due to a defect or error on our part.

3. Refund Policy

3.1. Refund Eligibility

• Refunds are issued for products that are returned in accordance with our Return Policy.
• Refunds will be processed once the returned products have been received and inspected by our team.

3.2. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
• In the case of a rejected refund, our customer service team will provide you with the reasons for the rejection.

4. Damaged or Defective Products

4.1. Reporting Damaged or Defective Products

• If you receive products that are damaged or defective, please contact us immediately at [anica@anicawood.com] or our sales contact.
• Provide your order details and a description of the damage or defect, along with any relevant photographs.

4.2. Resolution for Damaged or Defective Products

• For damaged or defective products, we will arrange for a replacement or a refund, including shipping costs, once the issue is confirmed.

5. Custom Orders

5.1. Non-Returnable Custom Orders

• Custom orders, including personalized or made-to-order products, are non-returnable and non-refundable unless they are damaged or defective upon arrival.

6. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

• Email: anica@anicawood.com