Last Updated: 25th June, 2024

1. Introduction

At Anicawood (“we”, “us”, or “our”), we are committed to providing high-quality products and exceptional service to our professional buyers. This Shipping Policy outlines the terms and conditions under which we handle the shipping of wholesale orders. As our business model is focused on B2B wholesale transactions, this policy is designed specifically for professional buyers and businesses.

2. Order Processing

2.1. Order Confirmation

• Once a wholesale order is placed and confirmed through direct contact and negotiation with our sales team, you will receive an order confirmation via email detailing the products, quantities, prices, and estimated shipping date.

2.2. Order Processing Time

• Order processing times vary based on the size and complexity of the order. Typical processing times range from 5 to 15 business days. Custom orders or large volume orders may require additional processing time.

3. Shipping Methods and Costs

3.1. Shipping Methods

• We offer various shipping methods to meet the needs of our professional buyers, including air freight, sea freight, and express courier services. The shipping method will be determined based on the order size, destination, and buyer preference.

3.2. Shipping Costs

• Shipping costs are calculated based on the total weight and volume of the order, the chosen shipping method, and the destination. These costs will be clearly communicated to you during the order negotiation process.

3.3. Free Shipping

• Free shipping options may be available for large volume orders or as part of promotional offers. Please contact our sales team to discuss eligibility for free shipping.

4. Delivery Timeframes

4.1. Estimated Delivery Times

• Delivery times vary based on the shipping method and destination. Typical delivery times are as follows:
  • Air Freight: 5-10 business days
  • Sea Freight: 20-45 business days
  • Express Courier: 3-7 business days

4.2. Factors Affecting Delivery

• Delivery times may be affected by factors beyond our control, such as customs delays, carrier delays, and natural disasters. We will keep you informed of any significant delays.

5. Shipping Documentation

5.1. Required Documentation

• We provide all necessary shipping documentation, including commercial invoices, packing lists, and certificates of origin. Additional documentation may be provided upon request or as required by the destination country.

5.2. Customs Clearance

• It is the responsibility of the buyer to ensure smooth customs clearance at the destination. We will provide assistance and necessary documentation to facilitate the process.

6. Order Tracking

6.1. Tracking Information

• Once your order has been shipped, we will provide you with tracking information via email. You can use this information to monitor the status of your shipment.

6.2. Delivery Confirmation

• We will confirm delivery once the shipment has reached its destination. Please inspect the goods upon arrival and report any issues to us immediately.

7. Shipping Insurance

7.1. Insurance Coverage

• Shipping insurance is available for all orders. Insurance costs will be included in the shipping quote and will cover the value of the goods against loss or damage during transit.

8. International Shipping

8.1. International Orders

• We ship to international destinations worldwide. Please contact our sales team to discuss specific requirements and shipping options for your location.

8.2. Import Duties and Taxes

• Import duties, taxes, and charges are not included in the product or shipping costs. These charges are the buyer’s responsibility and are typically collected by the customs authorities in the destination country.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

• Email: anica@anicawood.com